Pre-Activation Checklist

If you purchased a device from us, you don't need to worry about the following steps.

1. Most phones released in the last 5 years are compatible with our network. If you have a newer, unlocked phone you're good to go! Here are some examples of compatible phones: iPhone XR or newer; Samsung Galaxy S20 or newer; Galaxy Z Flip, Z Fold, or newer; Google Pixel 5 or newer.
   
   
2. Confirm your device is unlocked. Phones are typically locked to a carrier for either a certain time after purchase, or if you still owe money on the device. Go to our Device Unlock page for more information about unlocking your device.

If you are not bringing your phone number and would like us to provide you with one, you don't need to worry about the next steps.

1. Most of the information you'll need from your current carrier can be found on your current bill. If your carrier does not provide a bill or you can't find one, reach out to our activation specialists and they will help you get the information!
   • Account number
   • Account owner's name
   • Account billing address
   • Number transfer PIN or Port-out PIN
     • If your current wireless carrier is AT&T: retrieve your port-out pin by calling *PORT (*7678) on your phone and following the prompts. 
     • If your current wireless carrier is Verizon: retrieve your port-out pin by calling #PORT (#7678) and following the prompts.

For more detailed transfer (porting) instructions, see our Transfer Your Number page.