How does the phone trade-in process work?

We’ve made our process easy. See below for more details:

1. Step 1

   1. Pick out your new phone:

      1. Start by ordering a new phone with our Infinite Unlimited+ plan.

2. Step 2 

   1. Activate your service:

      1. First, activate your service on your new phone.  Next, back up your data on your old phone.  Finally, prepare your trade-in phone by turning off any anti-theft lock and factory resetting your phone.

      2. Turn off your phone's anti-theft lock (Find My iPhone on Apple) and factory reset the phone to its factory settings.

3. Step 3

   1. Ship us your trade-in phone

      1. Safely pack your trade-in phone in a suitable box and use the shipping label that we provide you. 

      2. Once we receive your trade-in phone, it’ll typically be evaluated within 3-5 business days. You’ll receive an email confirming its acceptance or further instructions if necessary. 

How do I know if my current phone is eligible for trade-in?

If your phone is in usable condition, isn’t lost or stolen, and you have turned off your phone's anti-theft lock (Find My iPhone on Apple), it’s eligible for trade-in.

What is a usable phone?

A usable phone is one that, as determined by Boost Infinite, has the ability to make phone calls, send and receive text messages, manage data uploads and downloads, and features a screen in good working order.

How will I receive credits for my old phone?

Your monthly trade-in credits will be applied to your bill. You’ll see these credits applied to your bill as a “Phone Discount”.

How long does the phone trade-in process take? 

You’ll receive trade-in credits from day 1. Once you send us your trade-in phone, they are typically evaluated within 3-5 business days. You’ll receive a trade-in confirmation after the process is complete. 

How should I pack my trade-in phone?

You’ll pack your trade-in phone using the air pillows and box that your new phone arrives in. If you lose those materials, use a small box and padding that allows you to safely package your trade-in phone and avoid damage during shipping.

How long do I have to send in my trade-in phone? 

Your trade-in must reach us within 30 days of your order date. We encourage you to ship us your trade-in phone as quickly as possible after activating your new phone, since we must receive your trade-in shipment within 30 days for you to receive your offer.

What happens when you receive my trade-in phone?

Trade-ins are typically evaluated in 3-5 business days after being received. You will receive a trade-in confirmation after this process is complete. Completion of the steps listed above is necessary to qualify for a trade-in credit.

Do I have to ship any accessories with my trade-in phone? 

You are not required to include any of the accompanying accessories that originally came with your trade-in phone.