How does the phone trade-in process work?
We’ve made our process easy. See below for more details:
Pick out your new phone:
Start by ordering a new phone with our Infinite Unlimited+ plan.
Activate your service:
First, activate your service on your new phone. Next, back up your data on your old phone. Finally, prepare your trade-in phone by turning off any anti-theft lock and factory resetting your phone.
Turn off your phone's anti-theft lock (Find My iPhone on Apple) and factory reset the phone to its factory settings.
Ship us your trade-in phone
Safely pack your trade-in phone in a suitable box and use the shipping label that we provide you.
Once we receive your trade-in phone, it’ll typically be evaluated within 3-5 business days. You’ll receive an email confirming its acceptance or further instructions if necessary.
How do I know if my current phone is eligible for trade-in?
If your phone is in usable condition, isn’t lost or stolen, and you have turned off your phone's anti-theft lock (Find My iPhone on Apple), it’s eligible for trade-in.
What is a usable phone?
A usable phone is one that, as determined by Boost Infinite, has the ability to make phone calls, send and receive text messages, manage data uploads and downloads, and features a screen in good working order.
How will I receive credits for my old phone?
Your monthly trade-in credits will be applied to your bill. You’ll see these credits applied to your bill as a “Phone Discount”.
How long does the phone trade-in process take?
You’ll receive trade-in credits from day 1. Once you send us your trade-in phone, they are typically evaluated within 3-5 business days. You’ll receive a trade-in confirmation after the process is complete.
How should I pack my trade-in phone?
You’ll pack your trade-in phone using the air pillows and box that your new phone arrives in. If you lose those materials, use a small box and padding that allows you to safely package your trade-in phone and avoid damage during shipping.
How long do I have to send in my trade-in phone?
Your trade-in must reach us within 30 days of your order date. We encourage you to ship us your trade-in phone as quickly as possible after activating your new phone, since we must receive your trade-in shipment within 30 days for you to receive your offer.
What happens when you receive my trade-in phone?
Trade-ins are typically evaluated in 3-5 business days after being received. You will receive a trade-in confirmation after this process is complete. Completion of the steps listed above is necessary to qualify for a trade-in credit.
Do I have to ship any accessories with my trade-in phone?
You are not required to include any of the accompanying accessories that originally came with your trade-in phone.