Phone Returns. You can return Phones purchased from us within thirty (30) days after you receive your Phone (known as the “Return Period”) if you follow the requirements below. However, if one of the conditions we list below exists (such as damage to the Phone), then we can’t take it back. If we accept your return, we will refund the purchase price to the credit card you used to buy the Phone. This Policy applies only to Phones purchased directly from Boost Infinite. We do not accept returns if you purchased a device elsewhere.
Return Requirements. Your Phone(s) must be in like-new condition (e.g. no cracks, scratches, liquid damage, or any other damage) and with any locking software or applications disabled or removed. We will not accept any Phone returned in used, damaged or altered condition. When we receive a returned Phone, we will determine if it is damaged, used or altered, and if so, we can reject those returns. When you return a Phone, you must include everything you received with it, such as any of the following things are typically packaged and delivered with a Phone:
You must use a pre-paid shipping service with tracking (for example, FedEx, UPS or Certified Mail through the U.S. Postal Service). We will not accept packages if we are required to pay any postage or fees of any kind to receive the package. We are not responsible for lost or mishandled packages. It is your responsibility to buy insurance from the shipping company you choose if you are concerned about damage during transport.