Boost Infinite Privacy Notice
Effective Date: April 12, 2023
Before we get started, we’d like to point out that some terms in this Notice are defined in The Deal. You need to review those to make sure we’re on the same page
The point of this notice is to be transparent about what we’re doing with your data.
In general, this Privacy Notice ("Notice") describes how we will collect, access, use, or disclose your personal information when you use your Phone, or our Services, and websites. Keep in mind that some Products and Services may be covered by different privacy notices, so the product or service-specific notice will apply.
California Notice at Collection of Personal Information: We outline the personal information we collect under the “What Personal Information Do We Collect” for the purposes described under the “How We Use Personal Information” section. You can learn more about your California privacy rights, including your right to opt out of the sale of personal information, in the “Your California Privacy Rights” section below.
Ways you may give us information include when you sign up for, register, or use your Phone and Services, or communicate with Customer Care. For starters, we collect things like your:
- Name
- Postal address
- Telephone number
- Birthdate
- Social security number or other government identification number
- Demographic information
- Activities
- Location information
- Personal preferences
We use the contact information you provide to let you know if your order fails, to provide you with updates regarding your current Phone or Service, and to provide you with information about any promotion or special offers we’ve got going on. We also use it to notify you of certain things. Some of the reasons we might do this are described elsewhere in the Deal.
Also, this Notice will apply to any personal information you give us for entry into a contest, giveaway, or other promotions, unless the rules say otherwise.
If you use our Services or websites to access services provided by others (stuff like social media or other apps), then those providing the services might also collect information. If they do collect any personal information from you, their privacy policy will apply.
Information We Automatically Collect. We automatically collect certain types of information including:
- Phone Information such as device type, operating system version, signal strength, whether it's on, and how it's functioning.
- Data about how you use our Products and Services, like call and data usage and history, your location, websites you visit, app purchases and downloads, etc.
This stuff helps us hone our Services by taking a look at how people are actually using them.
We may use systems or tools to follow your use of our Products and Services and other applications. Some examples are cookies (small pieces of data stored within a web browser), web beacons (used to check if a user has accessed certain content), and other mechanisms. We may also analyze certain information about your use of our network and your Phone.
For example, we allow collection by analytic service provider(s) of site click-stream (where and what you click on while on our website) and cookie data to help track use of our Products and Services. We also use cookies to enable features on our sites, like the ability to save your shopping cart or set preferences. Advertisers and ad networks that advertise on our sites may also use their own tools, including cookies, web beacons and other technologies. The privacy policies of the advertisers and not this Notice apply to those third-party technologies.
We may link information we automatically collect with other personal information, such as information you give us at registration and check out. This helps us get a better picture of how you use our Services.
Google Analytics. We use Google Analytics and Signals in Google Analytics. This updates existing Google Analytics features (advertising reports, remarketing, cross-device reports, and reports on interests and demographics) to provide aggregated and anonymized information about you, provided you have allowed personalized ads in your Google Account. You can learn more about Google’s data practices and your privacy choices by visiting https://www.google.com/policies/privacy/partners/ Google provides an opt out of Google Analytics by downloading and installing the browser add-on located here https://tools.google.com/dlpage/gaoptout/.
Information from other sources. We may get information about you from outside sources, including public sources, and combine it with your account information. For example, we often receive information from the retailer that you purchased your Phone from before you started your Service. We also may use demographic and marketing information we get from third parties to help us better serve you or tell you about products or services we think might interest you.
Children’s information. We do not knowingly collect personal information from children under the age of 16. You should be aware that if you purchase a Boost device and allow a child under the age of 16 to use it, any information collected from the usage of that device will appear to be your personal information and treated as such under this Notice.
How long we keep your information. We maintain personal information about you in our regular business records if you’re shopping for our Services and while you are a subscriber to any of our Services. We also maintain personal information about you for a period of time after you are no longer a subscriber to satisfy legal or tax requirements, for fraud prevention, or for business purposes.
These are some of the ways we use, and sometimes disclose, your personal information:
- To provide you with the Products and Services you request, to customize or personalize the Products and Services, and to process your orders
- Protect our rights and property and those of our customers
- Respond to legal process and emergencies
- Develop or tell you about new products and services
- Monitor, evaluate, or improve our products and services, systems, or networks
- Deliver advertising or communications about us or other products or services that are tailored to your interests. This can be by email, telemarketing, wireless messages, direct mail, or through other websites, apps, or other platforms
- Prevent or detect security incidents, fraud, and criminal activity
- Report to consumer reporting agencies
- Conduct internal business operations, including customer services and for our internal compliance
- If we decide we need to or should as we believe to be necessary or appropriate because of applicable law, including laws outside the country you live in: (a) to comply with legal process (for example, a subpoena from a court); (b) to respond to requests from public and government authorities, including public and government authorities outside the country you live in; (c) to enforce our terms and conditions, including The Deal; (d) to protect our or our affiliates’ business; (e) to protect our rights, privacy, safety, or property, and/or those of our affiliates, you, or others; and (f) so we can pursue available remedies or limit our damages
We may share your personal information as follows:
Affiliates. With Affiliates, to provide the Services and measure the performance of our network and your Phone.
Payment History and Credit-Check. We may share credit-related, payment history, and transactional information while checking eligibility for some of our Services.
With Advertisers and Advertising Networks. We may share personal information with advertisers and advertising networks that serve ads on our sites. They sometimes use cookies, web beacons, and other technologies to collect information about your use of our sites and other websites. The goal is to better understand your interests and to target advertising and content to those interests and improve your overall experience.
Boost Infinite Service Providers. We may share personal information with companies that perform services for us — including advertising on our websites and mobile apps. These companies include billing processors, subcontractors, software providers, and marketing companies.
Third-Party Verification Services. We may share personal information (e.g., address, phone number) with non-Boost Infinite entities to assist with identity verification. This helps us prevent fraud and identity theft.
Group Account Holders. For business and government customers, family customers, and other group account holders ("Group Accounts"), the account holder will have access to certain personal information of others using the account. The account holder is the person that buys the service or product for its employees, family members, or other authorized users.
Other Third Parties With Your Consent . In addition to other ways we say we might disclose your personal information in this Notice, we may share information with others: for reasons we told you about when we collected your personal information; if you request that we do so; or if you give us permission. Use of the information you agree to share will be subject to the separate privacy policies of those we share the information with.
Disclosures to Applications and Services of Others that You Choose to Use. You may choose to use services and products offered by other providers through our Services or devices such as other software applications (like TikTok). When you leave our network, you may also use mobile roaming services not provided by us. If you use those services and applications, those providers may collect your personal information from you and from us, including location information. You may also choose to give personal information directly to others when using our Services. In each case, the terms, conditions, and policies of whoever offers the services or applications will apply, rather than ours.
Business Transfers. Personal information about you may be shared as part of any merger, acquisition, insolvency, bankruptcy, sale of company assets, or transition of service to another provider.
Sharing of Aggregated or De-Identified Information. We may share information collected from or received from you in aggregated or de-identified form.
We use safeguards to protect your personal information from loss, misuse and unauthorized access, disclosure, alteration, and destruction. Be sure to use a strong password (no, password123 isn’t a strong password). To be more secure, it’s best if you don’t use the same password that you’re using in other places.
Marketing Contacts. You have choices about how we contact you for marketing-related communications.
- If you don't want us to contact you for marketing, call Boost Customer Care at (866) 957-7772 or go to our website at https://www.dish.com/donotcontact/wireless/.
- If you ask us not to contact you about marketing, we still may contact you for non-promotional purposes, like using emails or wireless messages related to your account or our ongoing business relations.
Advertising. We work with advertisers and advertising networks that serve ads on our sites, use cookies, web beacons, and other technologies to collect information about your use of our sites and other websites.
You can learn more about interest-based advertising, and opt out of certain uses of personal information, by visiting the sites below:
- The Digital Advertising Alliance (DAA) lists participating companies and provides an opt-out at https://optout.aboutads.info/. To opt out of targeted advertising through mobile applications, please visit https://youradchoices.com/appchoices.
- The Network Advertising Initiative provides an interest-based advertising opt-out for its member companies at https://optout.networkadvertising.org/?c=1.
You also might continue to receive advertising from us and others we work with even if you use these opt-outs.
Do Not Track. Some web browsers allow you to send a “Do Not Track” request. We don’t recognize such requests.
Cookies. You can disable cookies through your internet browser settings. However, some parts and features of our site require cookies, so if you turn them off, part of our site might not work right.
Account Information. If you’d like to change certain Boost Infinite account information, create an online account and manage your account online. For more information, visit our website at www.boostinfinite.com.
The California Consumer Privacy Act (CCPA) gives California consumers the right to know what categories of personal information are collected about them, and how it will be used, disclosed, and sold or shared. The purpose of this section of the Notice is to provide consumers with a description of our practices regarding the collection, use, disclosure, correction, deletion, and sale or sharing of personal information.
Categories of personal information collected. We have collected the following categories of personal information about consumers in the preceding 12 months.
Types of Personal Information We Collect |
Examples |
Primary Purpose for Collection |
Identifiers |
Identifiers such as name, postal address, device identifiers, internet protocol (IP) address, email address, account name, Social Security number, driver’s license number, or other similar identifiers. Other identifiers, including signature, physical characteristics or description, telephone number, bank account number, credit card number, debit card number, or any other financial information. |
Account creation, personalization and facilitating usage of the Service, internal marketing, to prevent fraud and detect security incidents, and in order to communicate important information; internal operations and compliance. |
Characteristics of protected classifications under California or federal law |
Gender, marital status, age. |
Account creation, personalization, and internal marketing. |
Commercial information |
Information regarding products or services purchased, obtained, or considered, credit score, or demographic information. |
Account creation, personalization, internal marketing, internal operations and compliance. |
Audio, electronic, visual, thermal, olfactory, or similar information |
Customer service call recordings or other communications with us. |
Training, prevent fraud and criminal activity, operational analytics, and comply with applicable laws. |
Internet or other electronic network activity information |
Information regarding a consumer’s interaction with an internet website, application, or advertisement. Browser information, web analytics, (such as IP address, time of visit, page(s) visited, etc.), cookies, pixel tags, and other similar technologies, Information about your use of our network. |
Facilitating usage of the Services, personalization, internal marketing and operations, and to prevent fraud and detect security incidents. |
Geolocation data |
General and precise location of customer devices. |
Provision, development, and optimization of our Products and Services. Marketing and interest-based advertising. Compliance with applicable laws. |
Education information |
Education history. |
Account creation and facilitating usage of service. |
Professional or employment-related information |
Employment status and history. |
Account creation and facilitating usage of service. |
Inferences drawn from any of the above information to create a profile about a consumer |
Consumer preferences, characteristics, trends, and behavior. |
Develop and optimize Products and Services, personalization, and internal marketing. |
Categories of personal information sold or shared. We sell or share the following categories of personal information: identifiers, commercial information and internet or other electronic network activity information. We sell or share these categories of personal information to data analytics providers, advertising partners and/or networks, and social networks, and data brokers. We do not knowingly sell or share personal information about persons under the age of 16.
Categories of sources of personal information. We collect the personal information identified in the chart above from the following categories of sources:
- From you and your transactions with us, such as when you request a product or service, or give us your contact information
- From our affiliates
- From others, including consumer reporting agencies and third parties that provide us with demographic and other information
- From publicly available sources
Personal information we disclose for a business purpose. There are a number of circumstances where we disclose personal information to companies who work on our behalf to help us provide the Services. We disclose the categories of personal information described in the chart above to affiliates and other companies to provide the Services; measure the performance of our network and your devices; and for eligibility verification, fulfillment, and administrative purposes.
Your privacy rights under the CCPA. Residents of California have the right to request certain actions with respect to their personal information. Residents of California may:
- Request that we disclose what categories and specific pieces of personal information we collected about you in the preceding 12 months, the business purposes for such collection, the categories of sources from which we collected the information, the categories of personal information we sold or disclosed for a business purpose, and the categories of recipients of such information
- Request deletion of any personal information about you that we have collected from you subject to certain legal exceptions
- Request that we limit the use of certain types of sensitive personal information
- Correct inaccuracies of any personal information about you we have collected from you
- Opt-out of the sale or, sharing of your personal information, or of targeted advertising
To submit an access, deletion, or correction request, please click the Do Not Sell My Personal Information link on the footer of our website and navigate to the “Your Rights” tab or call (866) 957-7772.
How to opt out of the sale or share of personal information, or of targeted advertising of Personal Information. To opt out of the sale or sharing of your personal information or targeted advertising, please click the Do Not Sell My Personal Information link on the footer of our website or call (866) 957-7772.
Verification of your identity. To process your request for access, deletion, or correction we must be able to verify your identity to a reasonable degree of certainty. To do so, you must provide the required identifying information when completing the online request form or making a request through one of our customer service agents. We will ask you to provide your contact information and an additional identifier based on your relationship with us. Before we process your request, we will match these data points with data points we currently maintain to verify your identity and your relationship with us.
Responding to your deletion requests. Please note that we may not be required to delete information under certain circumstances such as exemptions for data that is necessary to complete a transaction, detect security incidents, or for certain other internal purposes.
Authorized agent requests. You can designate an authorized agent to make a request to know, delete, correct, or opt-out on your behalf. When you use an authorized agent to submit a request for access or deletion, you must provide the authorized agent with written permission to do so, and, in certain circumstances, we may ask you to verify your own identity directly with us. We may deny a request from an authorized agent that does not submit proof that they have been authorized by you to act on your behalf.
Notice of Financial Incentive. We offer our customers a loyalty program that provides certain perks, such as rewards and exclusive offers. We may also provide other programs, such as sweepstakes, contest, or other similar promotional campaigns (collectively, the “Programs”). When you sign up for one of these Programs, we typically ask you to provide your name and contact information (such as email address and/or telephone number). Because our Programs involve the collection of personal information, they might be interpreted as a “financial incentive” program under California law. The value of your personal information to us is related to the value of the free or discounted products or services, or other benefits that you obtain or that are provided as part of the applicable Program, less the expense related to offering those products, services, and benefits to Program participants.
Your Nevada Privacy Rights
Nevada law permits Nevada residents to make certain requests about how their personal information is shared with third parties or affiliated companies. To make such a request, please visit here.
Your Virginia Privacy Rights
Residents of Virginia have the right to request certain actions with respect to their personal information. Residents of Virginia may:
- Request that we disclose what categories and specific pieces of personal information we collected about you in the preceding 12 months, the business purposes for such collection, the categories of sources from which we collected the information, the categories of personal information we sold or disclosed for a business purpose, and the categories of recipients of such information
- Request deletion of any personal information about you that we have collected from you subject to certain legal exceptions
- Correct inaccuracies of any personal information about you we have collected from you
- Opt-out of the sale or, sharing of your personal information, or of targeted advertising
- Appeal the denial of any of your access requests
If you choose to exercise these rights, you will not receive discriminatory treatment by us for your exercise of your rights.
To submit an access, deletion, or correction request, please click the Do Not Sell My Personal Information link on the footer of our website and navigate to the “Your Rights” tab or call (866) 957-7772.
How to opt out of the sale or share of personal information, or of targeted advertising. To opt out of the sale or sharing of your personal information or targeted advertising, please click the Do Not Sell My Personal Information link on the footer of our website or call (866) 957-7772.
Verification of your identity. To process your request for access, deletion, or correction we must be able to verify your identity to a reasonable degree of certainty. To do so, you must provide the required identifying information when completing the online request form or making a request through one of our customer service agents. We will ask you to provide your contact information and an additional identifier based on your relationship with us. Before we process your request, we will match these data points with data points we currently maintain to verify your identity and your relationship with us.
Responding to your deletion requests. Please note that we may not be required to delete information under certain circumstances such as exemptions for data that is necessary to complete a transaction, detect security incidents, or for certain other internal purposes.
Authorized agent requests. You can designate an authorized agent to make a request to know, delete, correct, or opt-out on your behalf. When you use an authorized agent to submit a request for access or deletion, you must provide the authorized agent with written permission to do so, and, in certain circumstances, we may ask you to verify your own identity directly with us. We may deny a request from an authorized agent that does not submit proof that they have been authorized by you to act on your behalf.
If you have any questions or complaints about this Notice please click on the Customer Support tab or call Customer Care at (866) 957-7772. If you prefer, you also may write us at DISH Legal Department, Attn: Privacy, P.O. Box 6655, Englewood, CO 80155-6655.
We may change this Notice at any time. We’ll post notice of changes that we determine to be material through written, electronic, or other means permitted by law.