Effective date: August 23, 2022
California Notice at Collection of Personal Information: Boost collects the personal information listed below under “Personal Information Collected” for the purposes described under “How Boost Uses Personal Information.” You can learn more about your California privacy rights, including your right to opt out of the sale of personal information, in the section below on “Your California Privacy Rights.”
- Personal Information Collected
- How Boost Uses Personal Information
- Personal Information We Share
- Network and Information Security
- Children′s Privacy
- Information Choices and Changes
- Sharing of Aggregated or De-Identified Information
- Your California Privacy Rights
- Your Nevada Privacy Rights
- Questions or Concerns
- Changes to this Policy
1. Personal Information Collected
We use the contact information you provide to contact you if your order fails, to provide you with updates regarding your current phone or service, and to provide you with information about Boost promotions and special offers.
Any personal information you provide to Boost for entry into a contest, giveaway, or other promotions will be used in accordance with this Policy, unless otherwise noted in the rules.
Information we automatically collect: We automatically collect certain types of information whenever you use our Services. This includes:
- Information about your device such as the type, version of operating system, signal strength, and whether it is on and how it is functioning.
- Information about how you use the device and services available through it, such as your call and data usage and history, your location, web sites you have visited, applications purchased, downloaded or used and other similar information.
Finally, we may link information we automatically collect with other personal information, such as information you give us at registration and check out.
Information from other sources: We may obtain information about you from outside sources, including public sources, and add to it or combine it with your account information. For example, we often receive information from the retailer from whom you purchased your Boost phone or device prior to initiating service with us. We also may use demographic and marketing information from third parties to help us better serve you or inform you about products or services that we think will be of interest to you.
2. How Boost Uses Personal Information
We use your personal information for a variety of purposes such as:
- Providing you with the Services you request, customizing or personalizing the Services, and processing your orders.
- Protecting our rights and property and those of our customers.
- Responding to legal process and emergencies.
- Developing or informing you of new products and services.
- Monitoring, evaluating or improving our products, Services, systems or networks.
- Delivering advertising or communications tailored to your interests about Boost or other products or services, via email, telemarketing, wireless messages, direct mail, or through other websites, apps, or other platforms.
- Preventing or detecting security incidents, fraud, and criminal activity.
- Reporting to consumer reporting agencies.
- Conducting internal business operations, including for customer service purposes, and for our internal compliance.
- As we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
3. Personal Information We Share
We may share your personal information as follows:
Boost's Service Providers. We may share personal information with companies that perform services for Boost, including advertising on our websites and mobile apps, on our behalf. These companies include billing processors, subcontractors, software providers and marketing companies.
Third Party Verification Services. We may share personal information (e.g., address, phone number) with non-Boost entities to assist with identity verification, and to prevent fraud and identity theft.
Group Account Holders. We may share information with other third parties for purposes disclosed to you at the time of collection, as requested by you, or with your consent.. Use of the information you agree to share will be subject to those third parties' separate privacy policies.
Other Third Parties with Your Consent. We may share information with other third parties for purposes disclosed to you at the time of collection, as requested by you, or with your consent. For example, you may agree to our sharing of your information with other third parties to hear about their products and services, or when you sign up for a discount or reward program. Use of the information you agree to share will be subject to those third parties' separate privacy policies.
Disclosures to Third Party Applications and Services.You may choose to use services and products offered by third party providers through our Services or devices such as third party applications. When you leave our network, you may also use mobile roaming services provided by third parties. Your use of such services and applications may result in these third parties collecting your personal information and obtaining information from Boost, including location information. You may also choose to give personal information directly to third parties when using our Services. In each case, personal information that you give a third party will be subject to the third party′s own terms, conditions and policies.
Business Transfers. Personal information about you may be disclosed as part of any merger, acquisition, insolvency, bankruptcy, sale of company assets or transition of service to another provider.
Protection of Boost and Others. We may disclose your personal information or communications to do things such as:
- Comply with the law or respond to lawful requests or legal process, including but not limited to requests made under exigent circumstances.
- Respond to emergencies.
- Obtain outside audits and similar professional advice.
- Provide information to credit bureaus and collection agencies.
4. Network and Information Security
We maintain safeguards to help protect your personal information from loss, misuse and unauthorized access, disclosure, alteration and destruction. Be sure to use a strong password to access your information on our Services, and not one you use for other services.
5. Children′s Privacy
Boost does not knowingly collect personal information from children under the age of 13. You should be aware that if you allow a child under the age of 13 to use the Services or a device, any information collected from the usage of that device will appear to be your personal information and treated as such under this Policy.
6. Information Choices and Changes
Marketing Contacts. We offer you choices regarding how we contact you for marketing-related communications.
You may let us know that you do not want us to contact you for marketing purposes by calling Boost Customer Care toll-free at 1-866-957-7772 or going to our website at https://www.dish.com/donotcontact/wireless/
- If you register a do-not-contact request with us, we still may contact you for non-promotional purposes, such as emails or wireless messages related to your account or our ongoing business relations.
You can learn more about interest-based advertising, and opt out of certain uses of personal information, by visiting the sites below:
The Digital Advertising Alliance (DAA) lists participating companies and provides an opt-out at http://www.aboutads.info/choices/. To opt out of targeted advertising through mobile applications, please visit https://youradchoices.com/appchoices.
The Network Advertising Alliance provides an interest-based advertising opt-out for its member companies at http://www.networkadvertising.org/choices/.
You will continue to receive advertising from us and third parties even if you use these opt-outs.
Do Not Track. Some web browsers allow you to send a “Do Not Track” request. We do not recognize such requests.
Cookies. You can disable cookies through your Internet browser settings. However, some parts and features of our site require cookies, and you may be unable to use these site areas or features if you disable cookies.
Account Information. If you would like to change certain Boost account information, you may create an online account and manage your account online. For more information, visit our website.
7. Sharing of Aggregated or De-Identified Information
We may share information collected from or received from you in aggregated or de-identified form.
8. Your California Privacy Rights
The California Consumer Privacy Act (CCPA) gives California consumers the right to know what personal information is collected about them, and how it will be used, disclosed, and sold. The CCPA also gives California consumers the right to request access to and deletion of their personal information, and the right to request that their personal information not be sold, and the right not to be discriminated against after exercising privacy rights.
The purpose of this section of the Policy is to provide consumers with a description of our practices regarding the collection, use, disclosure, and sale of personal information and instructions for submitting CCPA requests.
8.1 Categories of Personal Information Collected
We have collected the following categories of personal information about California consumers in the preceding 12 months.
|Types of Personal Information We Collect||Examples||Primary Purpose for Collection|
|1. Identifiers||Identifiers such as name, postal address, device identifiers, internet protocol (IP) address, email address, account name, Social Security number, driver's license number, or other similar identifiers. Other identifiers, including signature, physical characteristics or description, telephone number, bank account number, credit card number, debit card number, or any other financial information||Account creation, personalization and facilitating usage of the Service, internal marketing, to prevent fraud and detect security incidents, and in order to communicate important information; internal operations and compliance.|
|2. Characteristics of protected classifications under California or federal law||Gender, marital status, age||Account creation, personalization, and internal marketing|
|3. Commercial information||Information regarding products or services purchased, obtained, or considered, credit score, or demographic information||Account creation, personalization, internal marketing, internal operations and compliance.|
|4. Audio, electronic, visual, thermal, olfactory, or similar information||Customer service call recordings or other communications with Boost.||Training, prevent fraud and criminal activity, operational analytics, and comply with applicable laws|
|5. Internet or other electronic network activity information||Information regarding a consumer's interaction with an internet website, application, or advertisement, browser information, web analytics, including IP address, time of visit, page(s) visited, cookies, pixel tags, and other similar technologies; information about your use of our network||Facilitating usage of the Services, personalization, internal marketing and operations, and to prevent fraud and detect security incidents|
|6. Geolocation data||General and precise location of customer devices||Provision, development, and optimization of our Services; marketing and interest-based advertising; and comply with applicable laws|
|7. Education information||Education history||Account creation and facilitating usage of service|
|8. Professional or employment-related information||Employment status and history||Account creation and facilitating usage of service|
|9. Inferences drawn from any of the above information to create a profile about a consumer||Consumer preferences, characteristics, trends, and behavior||Develop and optimization of Services, personalization, and internal marketing|
8.2 Categories of Personal Information Sold
We sell the following categories of personal information: identifiers, commercial information and internet or other electronic network activity information. We sell these categories of personal information to data analytics providers, advertising partners and/or networks, and social networks, and data brokers. We do not knowingly sell personal information about persons under the age of 16.
8.3 Categories of Sources of Personal Information
We collect the personal information identified in the chart above from the following categories of sources:
- From you and your transactions with us, such as when you request a product or service, or give us your contact information.
- From our corporate affiliates.
- From others, including consumer reporting agencies and third parties that provide us with demographic and other information.
- From publicly available sources.
8.4 Personal Information We Disclose for a Business Purpose
There are a number of circumstances where we disclose personal information to companies who work on our behalf to help us provide the Services. We disclose the categories of personal information described in the chart above to affiliates and other companies in order to provide the Services; measure the performance of our network and your devices; and for eligibility verification, fulfillment, and administrative purposes.
8.5 Your Rights under the CCPA
California residents have the following rights:
- Request, up to two times each year, that we disclose what categories and specific pieces of personal information we collected about you in the preceding 12 months, the business purposes for such collection, the categories of sources from which we collected the information, the categories of personal information we sold or disclosed for a business purpose, and the categories of recipients of such information.
- Request deletion of any personal information about you that we have collected from you.
- You have a right to opt-out of the sale of your personal information.
- You have a right not to receive discriminatory treatment by us for your exercise of your CCPA rights.
8.6 How to Submit an Access or Deletion Request
Please complete the online request form at https://privacy.dish.com/ or call 866-957-7772.
8.7 How to Opt Out of the Sale of Personal Information
To opt out of the sale of your personal information, please click the Do Not Sell My Personal Information link on our website or here.
8.8 Verification of Your Identity
To process your request for access or deletion, we must be able to verify your identity to a reasonable degree of certainty. In order to do so, you must provide the required identifying information when completing the online request form or making a request through one of our customer service agents. We will ask you to provide your contact information and an additional identifier based on your relationship with us. Before we process your request, we will match these data points with data points we currently maintain to verify your identity and your relationship with us.
8.9 Responding to Your Requests
Please note that we may not be required to delete information under certain circumstances. For example, the CCPA includes exemptions that provide that we do not have to delete data that is necessary to complete a transaction, detect security incidents, or for certain other internal purposes.
8.10 Authorized Agent Requests
You can designate an authorized agent to make a request to know, delete, or opt-out on your behalf. When you use an authorized agent to submit a request for access or deletion, you must provide the authorized agent with written permission to do so, and, in certain circumstances, we may ask you to verify your own identity directly with us. We may deny a request from an authorized agent that does not submit proof that they have been authorized by you to act on your behalf.
9. Your Nevada Privacy Rights
Nevada law permits Nevada residents to make certain requests about how their personal information is shared with third parties or affiliated companies. To make such a request, please visit here.
10. Questions or Concerns
If you have any questions about, or complaints that concern, this Policy please click on the Customer Support tab or call Boost Customer Care toll-free at 1-866-957-7772. If you prefer, you also may write us at:
DISH Legal Department
P.O. Box 6655
Englewood, CO 80155-6655
11. Changes to this Policy
We may change this Policy at any time. We will post notice of changes that we determine to be material through written, electronic, or other means as permitted by law.
Version: September 7, 2022