Frequently Asked Questions

We’re a new wireless carrier focused on a simple, reliable and affordable mobile experience. 

We’re running on one of America’s top networks, which means you get superfast 5G across the country.

To see if Boost Infinite is available where you live, enter your address during the qualification step. In a couple of clicks (or taps), you’ll be able to see if our service is available where you are. We bet it is.

Boost Mobile and Boost Infinite are both part of DISH Wireless' larger mission to change the way the world communicates. 

• Boost Mobile was built on a legacy of real affordability for real people. 
• Boost Infinite continues that legacy into the next generation of wireless with a simple, affordable and reliable option for everyone.

Boost Mobile is a prepaid wireless carrier, which means you pay upfront for a specific amount of data, minutes, texts and other services. Prepaid wireless service also doesn’t require a soft credit check or contract.

Boost Infinite is a postpaid wireless carrier, which means you pay for your wireless service after a specific billing cycle. Postpaid services also require a credit check (we run a soft credit check, which doesn't impact your credit score).

You can only enable Add-Ons after your Boost Infinite account is fully set up and activated. Once you’ve done that, you can easily pick and choose any Add-On through the Boost Infinite app, or by reaching out to Customer Care at (866) 957-7772.

When you activate an Add-On mid-billing cycle, you gain instant access to its features. Your subsequent bill will display two charges: the amount for the initial month and the new charge for the current month. Rest assured, this is not a double charge; the Add-On will only appear twice on your first bill following its activation.

If you don’t need an Add-On anymore, no worries! They can be removed at any time, but you’ll still continue to enjoy the benefits until the end of your current billing cycle. Keep in mind, full charges will apply for that billing cycle, even if removed early. You also can't remove Add-Ons if your account is in a suspended status.

Yes! Your extra SpeedPass data is eligible to be used with your hotspot usage.

Our international Add-Ons allow you to stay connected with the people you love, worldwide. 

If you want to make calls, send texts (both SMS and MMS), or use your phone with 5GB of roaming throughout North America, we’ve got your back with our North America Connect Add-On for just $10/mo.

For just $10/mo, you’ll be able to make unlimited calls to 80+ countries, send texts to 200+ countries, and enjoy 5GB of data while roaming in Mexico or Canada.

Hotspot features give you the ability to turn your phone into a high-speed access point by drawing from your premium data.

For just $10/mo, you can use up to 30GB per billing cycle as a hotspot.

Yes! Adding a line is simple. Before reaching checkout, you can add lines to your order. You can also add lines any time later on through the Boost Infinite app or by calling Customer Care.

You can add up to 5 lines per account.

Nope! Every line uses its own data, meaning each line on an account can access up to 30GB of high-speed data per month.

Each line is only $25/mo. for unlimited data, talk and text. We weren’t kidding when we said our plan is $25/mo., forever, even for adding extra lines. You shouldn’t have to break the bank to bring your family or friends to Boost Infinite.

You can check data usage and manage your other lines through the Boost Infinite app.

Any additional lines added within the first 30 days of your service will be eligible for a refund. Any lines added after the first 30 days will not be eligible for a refund.

We've got the latest and greatest phones from Apple, Samsung, Motorola and more. If you'd like to purchase a new phone, check out our phone selection here.

Of course! Most popular, unlocked, GSM phones can be activated on our network. A head’s up though, due to internal hardware differences, some phones designed for one network might not be optimized for, or compatible with, another. You can always check compatibility here.

Contact the carrier you purchased your phone with to unlock your phone. Sometimes, this process can take up to two days, so keep that in mind. Once your phone is unlocked, we’ll help you handle the rest.

Check out our guide on how to disable Find My iPhone (FMIP) lock remotely here.

Call us at (866) 957-7772 to initiate the return or replacement process. You have 30 days after ordering the phone to return it. We’ll process a refund once we receive the return.

Once we receive your phone, it could take up to 8 weeks before seeing the refund in your account. 

Your phone(s) must be in “like-new condition”. This means no cracks, scratches, liquid, or any other physical damage. Please make sure any locking software or apps are removed or disabled.  We advise you to do a Master Reset of the device before sending it back to remove your personal emails, texts, pictures, etc. You’ll also need to pay the cost of shipping your phone back to us.

Finally, make sure to return everything that came with your phone. Check out the full list of return requirements here.

If you initiate a return on a financed phone, you’re still eligible to get a refund for the monthly premium that you paid. However, if we don’t get the phone within 30 days after the initial purchase, you’ll be charged for the remaining balance of the phone on your next billing cycle.

You can protect any phone purchased from us for only $7 a month. This will cover your phone in the event of loss, theft, accidental damage and out-of-warranty mechanical or electrical breakdown. If you missed adding Phone Protection while checking out, don’t worry! You have 30 days after purchasing your phone to enroll in Phone Protection. For further details, please visit https://protect.likewize.com/boostinfinite/

We get it — accidents happen. In the unfortunate event of loss, theft or damage, if you have Phone Protection, visit https://protect.likewize.com/boostinfinite/ at any time to file a claim with our partner, Likewize Device Protection. You may also call (844) 834-5583  from 6 a.m. – 10 p.m. CT, 7 days a week.

You’ll need a 4-digit security PIN to verify your account. This PIN helps us keep your account secure when calling our Customer Care line or while filing a Phone Protection claim. Reach out to our Customer Care agents to reset your Security PIN and hint.

You can cancel your Phone Protection at any time, but please note the enrollment eligibility to add Phone Protection again. If you've got any questions, give us a call at (866) 957-7772.

Typically, orders ship the same day if you ordered before 2 p.m. MST. Orders placed after 2 p.m. MST will ship the next business day (excluding holidays and weekends).

SIM-card-only kits will arrive via UPS 2nd Day Air, two business days after shipping. Make sure your phone is unlocked, so it's ready to activate on the Boost Infinite network.

If you've ordered your new phone, your phone and SIM will arrive in the same package via UPS 2nd Day Air, two business days after shipping.

Once your order ships, you'll receive a notification email with a UPS tracking number, so you can keep an eye on it. If you haven't received your shipment, call us at (866) 957-7772.

No one wants to lose their number, so we recommend waiting until after you fully activate your Boost Infinite service to cancel service with your old carrier. They won’t be able to release your current phone number if you cancel too early, so be careful!

Yes! You can transfer (port) your number to Boost Infinite when activating. To transfer, you’ll need to gather some information from your current carrier. Please follow the instructions below to keep your number when you activate. 

Step 1: Current Carrier Information

You’ll need the following information from your current carrier to transfer your number to Boost Infinite. We’ve provided more details on how to transfer your number from AT&T, Verizon, T-Mobile, Boost Mobile, Mint Mobile, and Visible after Step 3.

• Account number
• Account billing address 
• Number transfer PIN (port-out PIN) 

Note: Do not cancel service with your current carrier until you complete the activation process.

Step 2: Get Your SIM Activation Kit

Use the SIM Activation Kit(s) we mailed you and follow the instructions on the packaging. 

Step 3: Log In to the Boost Infinite app

Download the Boost Infinite app and use the email you signed up with as your username. You’ll be sent a temporary password the first time you login. 

Additional Important Tips:

• iPhone 14 Devices: this device does not use a physical SIM card, so please be sure to select "eSIM" as your activation type. For detailed instructions, click here.
• Android Devices: there is one additional step to get your device connected to the network. Download the CarrierApp from the Google Play store.
  • Search: CarrierApp (no spaces)  
  • Click Download
  • Please note: you will not see this app show up on your screen. It is a backend app that will reconfigure your settings for Boost Infinite

Here’s how to you transfer your number by carrier:

AT&T

To transfer your number from AT&T, you’ll need:

1. Your AT&T account number — this can be found on the top right corner of your bill or in your online account portal

2. The address found on your current bill

3. Your Number Transfer PIN (port-out PIN). There are several methods to obtain your port-out PIN: 

• From your AT&T Device

  • Dial *PORT(*7678) and follow the prompts to get your Number Transfer PIN sent to you via text. You’ll need your account passcode to generate the Number Transfer Pin when calling *PORT.

• With the myAT&T app

  • Sign in to the myAT&T app, click More → Manage Profile → People & Permissions. Navigate to Transfer Phone Number → choose Request a New PIN.

Don’t see People & Permissions? You may have to sign in to myAT&T from a browser.

• Online with myAT&T

  • Go to your myAT&T account and click Profile →  People & Permissions → Select Wireless. Navigate to Transfer Phone Number →  choose Request a New PIN

Note: Your transfer PIN is created by AT&T at your request. It is not the current security PIN on your account or the security code used to access your phone. 

Verizon:

To transfer your number from Verizon, you’ll need:

1. Your Verizon account number — this can be found on the top right corner of your bill or in your online account portal. 

2. The address found on your current bill

3. Your Number Transfer PIN (port-out pin). There are several methods to obtain your Number Transfer PIN. See below for more details. 

• Dial #PORT from the phone you want to transfer

  • Verizon will generate the Number Transfer PIN in your My Verizon account

• My Verizon app

  • Login → Account → Security → Number Transfer PIN

• My Verizon website: 

  • My Profile → Number Transfer PIN → "Generate PIN"

Note: Your Number Transfer PIN is created by Verizon at your request. It is not your current security PIN on your account or the security code used to access your phone. 

T-Mobile:

To transfer your number from T-Mobile, you’ll need:

1. Your T-Mobile account number — this can be found on the top right corner of your bill or in your online account portal. 

2. The address found on your current bill

3. Your Transfer PIN (port-out pin). There are a couple methods to obtain your Transfer PIN. See below for more details.

• T-Mobile App: 
  • Login → Account → Profile Settings → Line Settings → Request a Transfer PIN.

• T-Mobile.com:
  • Login → My Account or your name → Profile, → Line Settings → Request a Transfer PIN → Get a Transfer PIN.

Note: Your Transfer PIN is created by T-Mobile at your request. It is not your current security PIN on your account or the security code used to access your phone. 

Boost Mobile:

To transfer your number from Boost Mobile, you’ll need:

1. Account Number

   • To find your Account Number, please log in to my.boostmobile.com, 

   • Navigate to Account Settings → My Profile.

2. IMEI/ICCID

3. Port Out PIN

   • To obtain your Port Out PIN, please verify by using your IMEI/ICCID and Account Number.

Please call (833) 502-6678 for additional help.

Mint Mobile:

To transfer your number from Mint Mobile, you’ll need:

1. Your Mint Mobile account number — this can be found on the top right corner of your bill or in your online account portal. 

2. The address found on your current bill

3. Your Number Transfer PIN (port-out PIN). To obtain your port-out PIN from Mint, you must contact their support via chat or by calling in. 

Note: Your Number Transfer PIN is created by Mint at your request. It is not your current security PIN on your account or the security code used to access your phone.

Visible:

To transfer your number from Visible, you’ll need:

1. Your Visible account number — this can be found on the top right corner of your bill or in your online account. 

2. The address found on your current bill

3. Your Number Transfer PIN (port-out pin). There are a couple methods to obtain your port-out PIN. See below for more details. 

There are a couple ways to obtain your Number Transfer PIN from Visible:

• Visible account online and go to the
  • Profile section → Click “Port-Out PIN: request via email”
    • You’ll receive an email or a text message with your port out pin.

• Visible app and navigate to your Account section
  • Account Section → Click Port-Out Pin: request via email 
    • You’ll receive an email or text message with your port-out pin.

Note: Your transfer PIN is created by Visible at your request. It is not your current security PIN on your account or the security code used to access your phone. 

Prior to installing your physical SIM card, please ensure:

• You've got your SIM card kit handy - this has your SIM card and SIM ejector tool
• Your phone's operating system is updated to the latest software

Step 1: Turn Off Your Phone & Locate the SIM Card Tray

To find the SIM card tray, look on the side or bottom edge of your phone. The SIM card tray has a small hole that’s used to pop the tray out.

Step 2: Pop Out the SIM Card Tray

Note how your SIM card tray is oriented by checking the direction of the hole. This will make your life way easier. Then, insert the provided SIM ejector tool into your phone's SIM card tray hole. Push gently until the tray ejects.

Step 3: Place Your New SIM Into the Tray

Next, find the new Boost Infinite SIM card included in the SIM Kit. The SIM card is a small chip that pops out of a larger plastic card. Pop out the SIM card from the center and place it in the tray. The SIM card tray has a small notch in one of the corners and the SIM card will only fit one way.

Step 4: Insert the SIM Card and Activate Your Phone

With the front of the phone facing you, push the SIM card tray back into the phone. It should click shut. Once it’s in, you’re ready to activate your line! Power on your phone, go into your Boost Infinite app and follow the on-screen instructions to complete activation.

As of right now, only members with an iPhone XS, iPhone XS Max, iPhone XR or newer iPhone will be able to activate their service with eSIM. 

Prior to installing your eSIM, please ensure:

• Your phone's operating system is updated. Go to Settings > General > Software update. Your phone must be on iOS 15.2 or newer. 
• Your phone's unlocked. You may need to call your current carrier to unlock your phone.
• You turn off your current cellular connection and make sure you're connected to Wi-Fi.
• If you're transferring your current number to Boost Infinite, don't forget to get your account number and port or transfer PIN from your current carrier.

Step 1: Open the Boost Infinite app and sign in to begin activation. 

Step 2: Enter the IMEI2 number of your phone. You can find it by dialing *#06# or by going to Settings and selecting About.

Step 3: Select Yes! Activate with eSIM now.

Step 4: Choose if you want a new number or if you’re transferring your existing number.

The eSIM push for activating a new number can take a few minutes to process. Activations are usually complete in less than 30 minutes. 

The eSIM push for transferring your current number can sometimes take up to 24 hours.

Step 5: Press Activate eSIM.

Step 6: Before installing the new eSIM profile, remove or delete any physical SIMs or eSIMs that you won’t be using. This includes all SIMs from the network you’re porting from. 

Step 7: Before installing the eSIM, make sure you don’t have any other Apple devices connected to your Wi-Fi.

Step 8:  Press Install eSIM and Continue. If you’re transferring your existing number, follow the on-screen instructions to complete the transfer.

In most cases, activation just takes a few minutes. 

If you're bringing your own device to Boost Infinite, there are a few extra settings to update that will ensure you’re getting the most out of our network. Here, we’ll walk you through updating your Access Point Name (APN) settings.

By updating your APN settings, you’ll be able to send and receive multimedia messages (MMS) and use mobile data to connect to the internet.

Are you activating an Android or iPhone?

Android Phone

iPhone

Finish activating your Android phone

Update your APN settings using the CarrierApp

The easiest and fastest way to update your APN settings is using CarrierApp. CarrierApp runs in the background and isn't displayed in your app menu, but it’ll automatically detect your SIM card and configure your phone for you. 

Step 1. Go to the Google Play Store and install CarrierApp.  

Step 2. Restart your phone.

Step 3. The CarrierApp will update your APN settings for you. 

Keep in Mind:

• Your Android device will need to be updated to Android 7 or newer for the CarrierApp to work

• The CarrierApp will only update your APN settings when you've inserted your Boost Infinite SIM card. Installing CarrierApp will not affect your existing APN settings if you're still under your current carrier during the transfer/port to complete

• Ensure the pSIM is toggled ON within SIM manager

• Uninstalling the app after you've updated your APN settings will not undo your changes

Setting your APN Manually

If you don’t want to download CarrierApp, follow these steps to manually update the access point name (APN) settings of your Android phone after you have inserted your SIM card and activated your plan.

Step 1. Go to Settings (located in Apps or in the pull-down notifications tray).

Step 2. Go to Connections > Network Connections (or Network and Internet, depending on your phone).

Step 3. Select Mobile Networks and ensure Mobile Data is enabled.

Step 4. Select Access Point Names or "APN" (this may be in your phone’s Advanced options).

Step 5. Select Add or the plus "+" sign to add a new APN.

Step 6. Enter the following information (ignore the fields that aren't listed here):

Name – boost

APN – ereseller

MMSC – http://mmsc.mobile.att.net

Multimedia message proxy / MMS Proxy – proxy.mobile.att.net

Multimedia message proxy / MMS Port – 80

APN Type – default,mms,supl,fota,xcap

APN Protocol – IPv4 / IPv6

APN Roaming Protocol – IPv4 / IPv6

Turn APN on/off / APN enable/disable – Enabled

Mobile virtual network operator type / MVNO Type – GID

Step 7. Select Save (you may need to select the three dot iconin the upper right corner of the screen, depending on your phone).

Step 8. Ensure the APN you created is selected on the APN screen.

Step 9. Restart your phone.

Step 10. Test your phone's connection by turning off WiFi, then making a call, sending a picture text message (bonus points if it's a good meme), and loading a web page.

Finish activating your iPhone

To start using your newly activated iPhone with Boost Infinite, you'll need to follow a few additional steps:

Step 1. Check your iOS version.

1. Open your Settings app 

2. Go to General  and select Software Update. 

3. Choose the option to update to iOS 15.2 or later. This is the minimum iOS version your phone needs to work properly on the Boost Infinite network.

Step 2. Return to the General  page.

Step 3. Go to About. A pop-up will appear (it may take up to 30 seconds). 

Step 4. Tap Update and verify that the Carrier is at least Boost 49.1.

You’re ready to start using the power of Boost Infinite!

After activating on Boost Infinite, your voicemail experience will vary based on your phone’s operating system (iOS or Android).

If you have an Android smartphone, please make sure you’ve got the DISH Visual Voicemail App downloaded and updated. This will make your life much easier. Follow the steps below to get started:

To set or change your voicemail password:

1. On iOS: Go to Settings > Phone > Change Voicemail Passcode. Create a 7-15 digit passcode. 
2. On Android: Open the DISH Visual Voicemail App. Click the three buttons in the top right corner and then click Settings. Next, click Preferences and then click Manage Password. On this screen, you can create a 7-15 digit password. 

To view voicemails directly:

1. On iOS: Access your voicemail by opening the Phone app and clicking the Voicemail tab (bottom right). 

2. On Android: Open the DISH Visual Voicemail App. The app’s main screen represents your voicemail inbox. Click on a voicemail to listen to it individually.

To access and listen to your voicemail:

1. Press and hold 1 on your phone’s keypad to automatically dial your voicemail inbox. Enter your PIN to access your voicemail.

Having issues with getting service or using data? Here are some simple steps that can help fix common issues:

1. Remove and reinsert your SIM card (only if you have a physical SIM card)
2. Make sure Airplane Mode is off
3. Make sure your software is up to date
4. Make sure Do Not Disturb is off
5. Have an Android? Make sure you’ve downloaded the CarrierApp
6. Turn your phone off, wait 30 seconds and turn it back on

If you continue to experience issues, call our agents at (866) 957-7772 or chat with us.

See our complete guide for Apple and Android devices here. 

The Boost Infinite app helps you manage your Account information in one convenient spot. To access it, simply open your Boost Infinite app. From here, you can:

• View your account information (account balance, wireless bill and payment date)

• See your plan details

• Check your data usage 

• Add or remove payment methods

This one’s easy, simply open your Boost Infinite app. On the home page, you’ll see your plan, usage, billing information, payment history and all that good stuff in one place.

Within your Boost Infinite app select Settings  in the top right and scroll down to Privacy Settings . You can update your personal data preferences here.

You can view the Terms and Conditions and Privacy Policy within the Boost Infinite app. Select Settings  in the top right, and then scroll down and tap on either the Terms & Conditions or Privacy Policy sections.

If you forgot your password, or need to update it, you can do both through the Boost Infinite app in a few easy steps:  

1. Sign out of the app to be brought to the sign-in page. 

2. Click Get Started and then enter the email address or phone number associated with your account and tap Continue. 

3. Select Forgot Password. 

4. If you signed in with your email, we’ll kick you a verification email. If you signed in with your phone number, you'll get a verification text. 

5. Enter the verification code you received.

6. You’ll be prompted to create a new password.

You can download the Boost Infinite app from the App Store for iPhone or the Google Play Store
 

You can give us a call at (866) 957-7772 from 6 a.m. - 10 p.m. MST, 7 days a week.

As long as you have the same phone, you can reactivate your service. Any outstanding balance must be paid to keep your existing account information. 

For involuntary suspension (due to non-payment), you'll lose your existing phone number after 155 days from the suspension day. For voluntary suspensions (when you cancel your service), you'll lose your number after 150 days from the suspension day.

Contact Customer Care within the Boost Infinite app or call us at (866) 957-7772 to cancel your service.

You can check your billing and payment information with the Boost Infinite app. Simply open the app and you’ll see both My Bill and My Plan information. Tap either to view more details.

You can view your bill's due date directly on the home screen within your Boost Infinite app.

All members are enrolled in AutoPay upon account activation. You can update payment and billing information in the Boost Infinite app under Settings.

Within your Boost Infinite app select Settings  in the top right. Scroll down and choose the Payment Methods option. You'll see your saved payment methods at the top of the screen. You can add any credit card under the Add Payment Method section.

Within your Boost Infinite app select Settings  in the top right. Scroll down and choose the Billing Address option. Tap Edit  and enter your updated billing address. Tap Save Address to save your updated information.

Learn about the taxes, surcharges and fees

We apply taxes, surcharges and fees to your Boost Infinite service based on rates decided by federal, state and local laws.

Federal Charges

Federal Universal Service Fund Surcharge

The Federal Universal Service Fund supports the telecommunications needs of consumers living in high-cost service areas, low-income households, schools, libraries and rural healthcare providers. The amount we charge you is meant to recover our contribution to the fund. The FCC adjusts the amount we are required to contribute each quarter and therefore, we may adjust the amount charged on your bill to account for these changes. For more information on the Federal Universal Service Fund, please visit https://www.fcc.gov/general/universal-service.

Regulatory Cost Recovery Fee

The Regulatory Cost Recovery Fee is charged to recover the following regulatory costs incurred by Boost Infinite: Federal Telecommunications Relay Service, (Federal TRS) various FCC Regulatory fees and the cost to comply with other federal regulatory programs.

State and Local Taxes

State and local charges vary depending on your place of primary use. Some of the more common charges, which may or may not appear on your bill, include:

Sales and Use Tax

Taxes assessed by state, county or city governments on telephone services that are imposed on the consumer. Boost Infinite is required to collect and remit these taxes to the applicable government authority.

911 or E911 Charge

A dedicated tax that provides funds for the communications systems that support emergency and quick response police, fire and ambulance services with identification of phone number and location. These are imposed on the consumer. Boost Infinite is required to collect and remit these taxes to the applicable government authority.

Special District Sales Tax

These taxes are assessed outside the scope of states, counties or cities and are used for transit districts, stadium districts and other special purpose tax districts. They are imposed on the consumer. Boost Infinite is required to collect and remit these taxes to the applicable government authority.

Communication Services Tax

These taxes are applied similar to sales and use taxes, but are specifically applied to communication services including wireless telephone service. They are imposed on the consumer. Boost Infinite is required to collect and remit these taxes to the applicable government authority.

Gross Receipts Tax

These taxes are assessed by state, county or city governments on wireless telephone service. Amounts charged by Boost Infinite are remitted to the applicable government authority.

State and Local Regulatory Surcharges

Depending on the location of your place of primary use, certain State and Local regulatory surcharges may be applied to recover costs incurred by Boost Infinite for State regulatory requirements. These charges are generally meant for reimbursement of taxes imposed on Boost Infinite that we are choosing to pass on to the consumer. These include, but are not limited to the following:

State Universal Service Fund Surcharge/State High Cost Fund Surcharge

These surcharges help to keep basic exchange rates affordable to all customers who live in the state. Funds collected are remitted to the state utility commission.  Please note, the Texas Universal Service Fund assessment rate has been increased from 3.3% to 24% effective August 1, 2022.

The California PUC has adopted a new surcharge mechanism to fund the State’s Universal Service Public Purpose Programs. Effective 4/1/2023, each wireless line will be subject to a surcharge of $1.11 per month. Here is a link to more information about the change and what the surcharge is used to fund.

State Telecommunications Relay Service Fund

This surcharge helps to fund relay centers that assist hearing and speech impaired individuals make and receive phone calls. Funds collected are remitted to the appropriate government authority administering the fund.

Excise Tax — Telecom Surcharge

Certain jurisdictions assess an excise tax on telecommunication services. Funds collected from this surcharge are remitted to the applicable government authority assessing the tax.

If you have any questions about the taxes or fees you are charged, please email us at consumertaxissues@dish.com.

Yes! We offer a 36 month (3-year) phone financing option for qualified members. Get the phone you want today without breaking the bank. The offer is 0% APR, with no down payment required. Taxes will be applied at checkout.

You’ll need to provide your name, address, email and either the last four digits of your social security number (SSN) or your ITIN (Individual Taxpayer ID Number). We need this info to check your credit information and confirm your identity. If we can’t locate your credit using the last 4 of your Social, we may ask for your full SSN. Don’t worry though, this is a soft credit check and won’t impact your credit score — it’s only needed to verify eligibility. Approval is not guaranteed.

The length of the phone financing agreement is 36 months (3 years).

Yes, you can always pay your phone off early by calling Customer Care at (866) 957-7772.

If you qualify for phone financing, and you damage your phone without Phone Protection, you’re still on the hook for your monthly payments until the phone is fully paid off. We strongly recommend getting Phone Protection. It’s only $7 a month, is billed automatically and covers you in the event of loss, theft, accidental damage and out-of-warranty mechanical or electrical breakdown. For further details, please visit https://protect.likewize.com/boostinfinite/

Since you’re getting billed automatically, this will only happen if your card expires or is rejected. Regardless, you’ll get a text and email notifying you of any payment failure.

To update a payment method, open your Boost Infinite app and select Settings in the top right. Scroll down and choose the Payment Methods option. You'll see your saved payment methods at the top of the screen. You can add any credit card under the Add Payment Method section.

Yes. The cost of the phone lease is deducted from your registered credit/debit card with AutoPay on the same day your monthly (and itemized) bill is due.

We keep it simple — you’re billed automatically through AutoPay.

You'll be given the monthly price when you first purchase the phone. It’ll be the same price for the entire 36-month period. You can also view your monthly payment amount any time under My Account in the Boost Infinite app.

You can call Customer Care at (866) 957-7772 and we'll be happy to help.

You’ll be required to pay the remaining balance of the phone in full.

Yes. All new phone purchases are covered both by the manufacturer's warranty and Boost Infinite's return policy. 

Your bill will no longer reflect the phone financing and you are free to unlock your phone.