Frequently Asked Questions

Meet Boost Infinite

Meet Boost Infinite

We’re a new wireless carrier focused on a simple, reliable and affordable mobile experience. Join today to get Exclusive Early Access and be among the first to experience Boost Infinite.

Yes! No one can predict the future, but you can predict our price. Members on the Infinite Unlimited $25/mo. plan get the same price as long as they remain active.

We’re running on one of America’s top networks, which means you get superfast 5G across the country.

What you see is what you get. There are no activation fees and you won't see any price increases on your plan from us.

Click “Get Started” on the homepage and enter your zip code to see if Boost Infinite is available where you live. We bet it is.

Boost Mobile and Boost Infinite are both part of DISH Wireless' larger mission to change the way the world communicates. 

  • Boost Mobile was built on a legacy of real affordability for real people. 

  • Boost Infinite continues that legacy into the next generation of wireless with a simple, affordable and reliable option for everyone.

Plan & Services

Plan & Services

We keep it super simple with one plan for $25/mo. that gets you unlimited data, talk and text. It's one plan, at one price with superfast 5G on one of America's top networks. 

 

We are currently offering Exclusive Early Access and invite you to sign up today to experience Boost Infinite before the masses. With Exclusive Early Access, you’ll enjoy some exclusive perks and extra international features to fully experience everything we’ve got to offer.

 

As one of the earliest members of Boost Infinite, your feedback will help shape our customer experience. 

Included with your Exclusive Early Access is the ability to stay connected with the people you love, all around the world. 

 

If you want to make calls, send texts (both SMS and MMS), or use your phone while roaming throughout North America, we’ve got your back. This means you can make calls and send texts to the US while roaming in Mexico or Canada.

 

Plus, as an early adopter, you’ll be able to make unlimited calls to 80+ countries and destinations, send texts to 200+ countries and destinations, and enjoy 1GB of data while roaming in Mexico or Canada. 

Included with your Exclusive Early Access is the ability to turn your phone into a high-speed access point by drawing from your premium data.

 

You can use up to 5GB per billing cycle as a hotspot.

As we continue to refine and improve our customer experience, we'll need all the feedback we can get. To submit feedback, open the Boost Infinite app: 

  • Go to Settings

  • Scroll down

  • Tap Feedback

Throughout Exclusive Early Access, we’ll also send you survey requests via email, giving you the chance to go a little more in-depth with your experience. Thanks in advance for your input — you’re directly contributing to the future of wireless.

This one's easy: open up the Boost Infinite app and tap My Usage to see how much data you’re using.

Phones

Add a Line  

Yes! Adding a line is simple. Before reaching checkout, you can add lines to your order. You can also add lines any time later on through the Boost Infinite app.

You can add up to 5 lines per account.

Nope! Every line uses its own data, meaning each line on an account can access up to 30GB of high-speed data per month.

Each line is only $25/mo. for unlimited data, talk and text. We weren’t kidding when we said our plan is $25/mo., forever, even for adding extra lines. You shouldn’t have to break the bank to bring your family or friends to Boost Infinite.

You can check data usage and manage your other lines through the Boost Infinite app.

 

Phones

Phones

We’ve got the latest and greatest from Apple, Samsung and Motorola. If you’d like to purchase a new phone, check out our selection here.

Of course! Most popular, unlocked, GSM phones can be activated on our network. A head’s up though, due to internal hardware differences, some phones designed for one network might not be optimized for, or compatible with, another. You can always check compatibility here.

Contact the carrier you purchased your phone with to unlock your phone. Sometimes, this process can take up to two days, so keep that in mind. Once your phone is unlocked, we’ll help you handle the rest.

Call us at (866) 957-7772 to initiate the return or replacement process. You have 10 days after ordering the phone to return it. We’ll process a refund, once we receive the return.

You can protect any phone purchased from us for only $7 a month. This will cover your phone in the event of loss, theft, accidental damage and out-of-warranty mechanical or electrical breakdown. If you missed adding Phone Protection while checking out, don’t worry! You have 30 days after purchasing your phone to enroll in Phone Protection. For further details, please visit https://protect.likewize.com/boostinfinite/

 

We get it — accidents happen. In the unfortunate event of loss, theft or damage, if you have Phone Protection, visit https://protect.likewize.com/boostinfinite/ at any time to file a claim with our partner, Likewize Device Protection. You may also call 1-844-834-5583  from 6 a.m. – 10 p.m. CT, 7 days a week.

 

You can cancel your Phone Protection at any time, but please note the enrollment eligibility to add Phone Protection again. If you’ve got any questions, give us a call at: (866) 957-7772.

Getting Started

Getting Started

Typically, orders ship the same day if you ordered before 2 p.m. MST. Orders placed after 2 p.m. MST will ship the next business day (excluding holidays and weekends).

 

SIM-card-only kits will arrive via UPS 2nd Day Air, two business days after shipping. Make sure your phone is unlocked, so it's ready to activate on the Boost Infinite network.

 

If you've ordered your new phone, your phone and SIM will arrive in the same package via UPS 2nd Day Air, two business days after shipping.

Once your order ships, you'll receive a notification email with a UPS tracking number, so you can keep an eye on it. If you haven't received your shipment, please chat with us or call us at (866) 957-7772.

Wait until after you activate your Boost Infinite service to cancel. Service has to be active with your old carrier so they can release your phone number. No one wants their number lost in limbo.

To prevent your current number from being lost for good, don’t cancel your old service until you complete the activation and transfer process with us!

 

Step 1. Make sure your phone isn't carrier-locked

If you didn't buy your phone from us, make sure it isn't locked to your current wireless carrier. Contact the carrier you purchased your phone with to unlock your phone. We'll help you handle the rest.

 

Step 2. Know your current wireless carrier information

If you're transferring a number, make sure to have your account number with your old carrier on-hand.

 

Step 3. Know your telephone number transfer PIN 

You'll need a number transfer PIN (sometimes called a port-out PIN) from your current wireless carrier.

 

Step 4. Update your phone software

Make sure your phone has been updated to the latest software.

 

Download the Boost Infinite app and sign in to your account. Follow the on-screen instructions for transferring your number.

Prior to installing your SIM card, please ensure:

  • Your phone's operating system is updated
  • Your phone's unlocked (you may need to call your current carrier to unlock your phone)

 

Step 1: Turn Off Your Phone

Keep your phone off until you reach Step 4.

 

Step 2: Locate Your Phone's SIM

Locate the SIM tray on your phone (typically, you’ll find your SIM tray on the side or bottom edge of your phone). Insert the provided SIM-ejector tool into your phone's SIM tray hole. Push gently until the tray ejects.

 

Step 3: Identify & Insert New SIM

Note how your SIM is sitting in the tray, and take it out. This will make your life way easier. Next, locate the SIM card included in the SIM Kit.

 

Pop out the new SIM card and insert it into the tray.

 

 

Step 4: Activate Your Phone

Power on your phone, and follow the on-screen instructions in your Boost Infinite app to complete activation. 

As of right now, only members with an iPhone XS, iPhone XS Max, iPhone XR or newer iPhone will be able to activate their service with eSIM. 

Prior to installing your eSIM, please ensure:

  • Your phone's operating system is updated
  • Your phone's unlocked (you may need to call your current carrier to unlock your phone)
  • Switch off your current cellular connection and ensure you're connected to WiFi
  • If you're porting, don't forget those important details like your account number and port/transfer PIN.

Step 1: Open the Boost Infinite app and sign in to begin activation. 

 

Step 2: Enter the IMEI2 number of your phone. You can find it by dialing *#06# or by going to Settings and selecting About.

 

Step 3: Select Yes! Activate with eSIM now.

 

Step 4: Choose if you want a new number or if you’re transferring your existing number.

 

Step 5: Press Activate eSIM.


Step 6: Press Install eSIM and Continue. If you’re transferring your existing number, follow the on-screen instructions to complete the transfer.

In most cases, activation just takes a few minutes. 

If you're bringing your own device to Boost Infinite, there are a few extra settings to update that will ensure you’re getting the most out of our network. Here, we’ll walk you through updating your Access Point Name (APN) settings.

 

By updating your APN settings, you’ll be able to send and receive multimedia messages (MMS) and use mobile data to connect to the internet.

 

Are you activating an Android or iPhone?

 

Android Phone

iPhone

 

 

Finish activating your Android phone

 

Update your APN settings using the CarrierApp

 

The easiest and fastest way to update your APN settings is using CarrierApp. CarrierApp runs in the background and isn't displayed in your app menu, but it’ll automatically detect your SIM card and configure your phone for you. 

 

Step 1. Go to the Google Play Store and install CarrierApp.  

 

Get it on Google Play

 

Step 2. Restart your phone.

 

Step 3. The CarrierApp will update your APN settings for you. 

 

Keep in Mind:

  • Your Android device will need to be updated to Android 7 or newer for the CarrierApp to work

  • The CarrierApp will only update your APN settings when you've inserted your Boost Infinite SIM card. Installing CarrierApp will not affect your existing APN settings if you're still under your current carrier during the transfer/port to complete

  • Ensure the pSIM is toggled ON within SIM manager

  • Uninstalling the app after you've updated your APN settings will not undo your changes

 

Setting your APN Manually

 

If you don’t want to download CarrierApp, follow these steps to manually update the access point name (APN) settings of your Android phone after you have inserted your SIM card and activated your plan.

 

Step 1. Go to Settings (located in Apps or in the pull-down notifications tray).

 

Step 2. Go to Connections > Network Connections (or Network and Internet, depending on your phone).

 

Step 3. Select Mobile Networks and ensure Mobile Data is enabled.

 

Step 4. Select Access Point Names or "APN" (this may be in your phone’s Advanced options).

 

Step 5. Select Add or the plus "+" sign to add a new APN.

 

Step 6. Enter the following information (ignore the fields that aren't listed here):

 

Name – boost

APN – ereseller

MMSC – http://mmsc.mobile.att.net

Multimedia message proxy / MMS Proxy – proxy.mobile.att.net

Multimedia message proxy / MMS Port – 80

APN Type – default,mms,supl,fota,xcap

APN Protocol – IPv4 / IPv6

APN Roaming Protocol – IPv4 / IPv6

Turn APN on/off / APN enable/disable – Enabled

Mobile virtual network operator type / MVNO Type – GID

 

Step 7. Select Save (you may need to select the three dot iconNavigation Menu Vertical undefined - Free transparent PNG, SVG. No Sign up needed.in the upper right corner of the screen, depending on your phone).

 

Step 8. Ensure the APN you created is selected on the APN screen.

 

Step 9. Restart your phone.

 

Step 10. Test your phone's connection by turning off WiFi, then making a call, sending a picture text message (bonus points if it's a good meme), and loading a web page.

 

 

Finish activating your iPhone

 

To start using your newly activated iPhone with Boost Infinite, you'll need to follow a few additional steps:

 

Step 1. Check your iOS version.

  1. Open your Settings app 

  2. Go to General  and select Software Update

  3. Choose the option to update to iOS 15.2 or later. This is the minimum iOS version your phone needs to work properly on the Boost Infinite network.

 

Step 2. Return to the General  page.

Step 3. Go to About. A pop-up will appear (it may take up to 30 seconds). 

Step 4. Tap Update and verify that the Carrier is at least Boost 49.1.

 

You’re ready to start using the power of Boost Infinite!

After activating on Boost Infinite, your voicemail experience will vary based on your phone’s operating system (iOS or Android).

 

If you have an Android smartphone, please make sure you’ve got the DISH Visual Voicemail App downloaded and updated. This will make your life much easier. Follow the steps below to get started:

 

To set or change your voicemail password:

  1. On iOS: Go to Settings > Phone > Change Voicemail Passcode. Create a 7-15 digit passcode. 
  2. On Android: Open the DISH Visual Voicemail App. Click the three buttons in the top right corner and then click Settings. Next, click Preferences and then click Manage Password. On this screen, you can create a 7-15 digit password. 

To view voicemails directly:

  1. On iOS: Access your voicemail by opening the Phone app and clicking the Voicemail tab (bottom right). 

  2. On Android: Open the DISH Visual Voicemail App. The app’s main screen represents your voicemail inbox. Click on a voicemail to listen to it individually.

To access and listen to your voicemail:

  1. Press and hold 1 on your phone’s keypad to automatically dial your voicemail inbox. Enter your PIN to access your voicemail.

Account Management

Account Management

The Boost Infinite app helps you manage your Account information in one convenient spot. To access it, simply open your Boost Infinite app. From here, you can:

 

  • View your account information (account balance, wireless bill and payment date)

  • See your plan details

  • Check your data usage 

  • Add or remove payment methods

This one’s easy, simply open your Boost Infinite app. On the home page, you’ll see your plan, usage, billing information, payment history and all that good stuff in one place.

Within your Boost Infinite app select Settings  in the top right and scroll down to Privacy Settings . You can update your personal data preferences here.

You can view the Terms and Conditions and Privacy Policy within the Boost Infinite app. Select Settings  in the top right, and then scroll down and tap on either the Terms & Conditions or Privacy Policy sections.

If you forgot your password, or need to update it, you can do both through the Boost Infinite app in a few easy steps:  

  1. Sign out of the app to be brought to the sign-in page. 

  2. Click Get Started and then enter the email address or phone number associated with your account and tap Continue

  3. Select Forgot Password

  4. If you signed in with your email, we’ll kick you a verification email. If you signed in with your phone number, you'll get a verification text. 

  5. Enter the verification code you received.

  6. You’ll be prompted to create a new password.

You can download the Boost Infinite app from the App Store for iPhone or the Google Play Store
 

Get it on Google Play                       Download on the App Store

If you need us for anything, chat with us. You can also give us a call at (866) 957-7772 from 6 a.m. - 10 p.m. MST, 7 days a week.

As long as you have the same phone, you can reactivate your service. Any outstanding balance must be paid to keep your existing account information. 

 

For involuntary suspension (due to non-payment), you'll lose your existing phone number after 155 days from the suspension day. For voluntary suspensions (when you cancel your service), you'll lose your number after 150 days from the suspension day.

Contact support within the Boost Infinite app or call us at (866) 957-7772 to cancel your service.

Billing & Payments

Billing and Payments

You can see all of your billing and payment information with the Boost Infinite app. Simply open the app and you will see both My Bill and My Plan information. Tap either to view more details. 

You can view your bill's due date directly on the home screen within your Boost Infinite app.

All members are enrolled in AutoPay upon account activation. You can update payment and billing information in the Boost Infinite app under Settings.

Within your Boost Infinite app select Settings  in the top right. Scroll down and choose the Payment Methods option. You'll see your saved payment methods at the top of the screen. You can add any credit card under the Add Payment Method section.

Within your Boost Infinite app select Settings  in the top right. Scroll down and choose the Billing Address option. Tap Edit  and enter your updated billing address. Tap Save Address to save your updated information.

Learn about the taxes, surcharges and fees

We apply taxes, surcharges and fees to your Boost Infinite service based on rates decided by federal, state and local laws.

 

Federal Charges

 

Federal Universal Service Fund Surcharge

The Federal Universal Service Fund supports the telecommunications needs of consumers living in high-cost service areas, low-income households, schools, libraries and rural healthcare providers. The amount we charge you is meant to recover our contribution to the fund. The FCC adjusts the amount we are required to contribute each quarter and therefore, we may adjust the amount charged on your bill to account for these changes. For more information on the Federal Universal Service Fund, please visit https://www.fcc.gov/general/universal-service.

 

Regulatory Cost Recovery Fee

The Regulatory Cost Recovery Fee is charged to recover the following regulatory costs incurred by Boost Infinite: Federal Telecommunications Relay Service, (Federal TRS) various FCC Regulatory fees and the cost to comply with other federal regulatory programs.

 

State and Local Taxes
 

State and local charges vary depending on your place of primary use. Some of the more common charges, which may or may not appear on your bill, include:

 

Sales and Use Tax

Taxes assessed by state, county or city governments on telephone services that are imposed on the consumer. Boost Infinite is required to collect and remit these taxes to the applicable government authority.

 

911 or E911 Charge

A dedicated tax that provides funds for the communications systems that support emergency and quick response police, fire and ambulance services with identification of phone number and location. These are imposed on the consumer. Boost Infinite is required to collect and remit these taxes to the applicable government authority.

 

Special District Sales Tax

These taxes are assessed outside the scope of states, counties or cities and are used for transit districts, stadium districts and other special purpose tax districts. They are imposed on the consumer. Boost Infinite is required to collect and remit these taxes to the applicable government authority.

 

Communication Services Tax

These taxes are applied similar to sales and use taxes, but are specifically applied to communication services including wireless telephone service. They are imposed on the consumer. Boost Infinite is required to collect and remit these taxes to the applicable government authority.

 

Gross Receipts Tax

These taxes are assessed by state, county or city governments on wireless telephone service. Amounts charged by Boost Infinite are remitted to the applicable government authority.

 

State and Local Regulatory Surcharges
 

Depending on the location of your place of primary use, certain State and Local regulatory surcharges may be applied to recover costs incurred by Boost Infinite for State regulatory requirements. These charges are generally meant for reimbursement of taxes imposed on Boost Infinite that we are choosing to pass on to the consumer. These include, but are not limited to the following:

 

State Universal Service Fund Surcharge/State High Cost Fund Surcharge

These surcharges help to keep basic exchange rates affordable to all customers who live in the state. Funds collected are remitted to the state utility commission.  Please note, the Texas Universal Service Fund assessment rate has been increased from 3.3% to 24% effective August 1, 2022.

 

State Telecommunications Relay Service Fund

This surcharge helps to fund relay centers that assist hearing and speech impaired individuals make and receive phone calls. Funds collected are remitted to the appropriate government authority administering the fund.

 

Excise Tax — Telecom Surcharge

Certain jurisdictions assess an excise tax on telecommunication services. Funds collected from this surcharge are remitted to the applicable government authority assessing the tax.

 

If you have any questions about the taxes or fees you are charged, please email us at consumertaxissues@dish.com.

Phone Financing

Yes! We offer a 36 month (3-year) phone financing option for qualified members. Get the phone you want today without breaking the bank. The offer is 0% APR, with no down payment required. Taxes will be applied at checkout.

You’ll need to provide your name, address, email and either the last four digits of your social security number (SSN) or your ITIN (Individual Taxpayer ID Number). We need this info to check your credit information and confirm your identity. If we can’t locate your credit using the last 4 of your Social, we may ask for your full SSN. Don’t worry though, this is a soft credit check and won’t impact your credit score — it’s only needed to verify eligibility. Approval is not guaranteed.

The length of the phone financing agreement is 36 months (3 years).

Yes, you can always pay your phone off early by calling Customer Care at (866) 957-7772.

If you qualify for phone financing, and you damage your phone without Phone Protection, you’re still on the hook for your monthly payments until the phone is fully paid off. We strongly recommend getting Phone Protection. It’s only $7 a month, is billed automatically and covers you in the event of loss, theft, accidental damage and out-of-warranty mechanical or electrical breakdown. For further details, please visit https://protect.likewize.com/boostinfinite/

Since you’re getting billed automatically, this will only happen if your card expires or is rejected. Regardless, you’ll get a text and email notifying you of any payment failure.

 

To update a payment method, open your Boost Infinite app and select Settings in the top right. Scroll down and choose the Payment Methods option. You'll see your saved payment methods at the top of the screen. You can add any credit card under the Add Payment Method section.

Yes. The cost of the phone lease is deducted from your registered credit/debit card with AutoPay on the same day your monthly (and itemized) bill is due.

We keep it simple — you’re billed automatically through AutoPay.

You'll be given the monthly price when you first purchase the phone. It’ll be the same price for the entire 36-month period. You can also view your monthly payment amount any time under My Account in the Boost Infinite app.

You can call Customer Care at (866) 957-7772 and we’ll be happy to help.

You’ll be required to pay the remaining balance of the phone in full.

Yes. All new phone purchases are covered both by the manufacturer's warranty and Boost Infinite's return policy. 

Your bill will no longer reflect the phone financing and you are free to unlock your phone.